EE Customers should ensure they've removed the Content Lock from their account.
If you're on a pay as you go contract you should ensure that you have sufficient credit to receive the messages. Each message is chargeable to receive so if you don't have enough credit it will not get to you. Even if you think you have enough credit, some messages may fail to reach you if you have recently topped up. Turn your phone off and on if this is the case, as this updates some part of the network of your new credit status.
If you have ported your number from one network to another, you will not receive SMS messages until you send us an SMS message. This is so our system can learn what network you're on, (as your previous network will not accept messages for you). Just text SMSC to 89910 and then request your SMS Credits again.
Lastly, ensure that you have sufficient space on your phone to receive the messages. The more credits you request the more messages you will receive, up to a maximum of 10.
If you know that you didn't have credit and/or you have left a time period for the messages to arrive, (should be immediate), or have ported, you can delete the requests so you may request more. This will not delete any messages in the system and if they are subsequently delivered you will need to supply us with the codes to activate them. You can delete the requests from your SMS Credit Activation page.
If none of the above applies, please click here and provide the following information:
- Current network provider
- Have you moved networks whilst keeping your number
- What contract type do you have? Pay as you go or pay monthly. If pay as you go then:
- How much credit do you have on your phone
- When did you last top up with credits
- What handset do you have
- How many messages do you currently have stored
We can then contact our SMS Provider and they can look into it.