If you have requested credits via SMS but deleted them before entering the codes on the site then we may be able to activate them for you.
We request a delivery report with every message we send you. If we can see that the messages were delivered to you then we will credit your account accordingly. If there is no delivery information then obviously we cannot.
Be advised that we get delivery information for every message sent from the site, including the free ones. So we will be able to see if your phone/network is returning delivery information to us.
If you didn't receive the messages then you have not been charged. We can cancel any undelivered messages for you, just get in touch here.