You can resolve most of the common issues with DirectCam using one or more of these steps:
- Update your browser – Using outdated versions of browsers can cause compatibility problems.
- Try a different browser - Some issues are browser-specific so you may want to try an alternative such as Chrome, Safari or Firefox.
- Check your ad-blocker - Some ad-blockers will block some or all content unless otherwise specified.
- Disable your VPN - Some VPN connections are blocked by the server if these have been used previously on-site for malicious behaviour.
- Clear your AdultWork.com browser cache and cookies - These can become outdated and cause problems. Once cleared try closing the browser and re-opening a new session.
- Reboot your device/computer and internet router - This can resolve a number of issues so it's always worth doing if other remedies have not worked so far.
- Connect to a different internet network. If you are on mobile data, change to wifi and vice versa. Please note that mobile data broadcasting can cause issues if your 4G signal is low (just a couple of bars on the signal status), while a DirectCam connection might not be possible on 3G.
In case you are performing Cam2Cam sessions, the Seeking Offering member needs to be Safari browser on iOS or Chrome browser on Android. The Offering Service member needs to be on Chrome or Firefox browser on desktop, Chrome browser on Android and/or Safari browser on iOS.
If the above does not resolve the issue you are experiencing, we'd ask that you first review the Help Centre Articles here as there may be something that covers your specific issue. If that does not resolve the problem you can get in touch with us here with any relevant screenshots or error messages relating to the problem.
You can also try our partner site AW Live. This site works especially well on mobile devices. You can use your AdultWork.com login details and credits there.