If you have a confirmed Phone Chat with another member and they have failed to contact you, then remember that the onus is also on you to attempt to contact the member.
Their contact details can be found within the booking details via your Phone Chat Bookings page. This information only displays after you have confirmed the booking.
Check that you are not meant to be calling the provider, as is usually the case. Again, the phone number to call is displayed on your Phone Chat Bookings page. If you did not have to supply a number when booking then you do need to call the provider yourself.
If all else fails send the member an email via the site asking them as to the problem and if the response, (or lack of response), is unsatisfactory, get in touch with us here.
Please note, credits will leave the escrow account after 24 hours after which time we may not be able to recover these. Please advise us within 24 hours of any Phone Chat dispute so that we may freeze these credits in escrow, pending a response from the Service Provider.