How long does it take to receive my funds?

There are 4 different credit transfer request timeframes: Standard, Expedited, Fast and Express.
The table below shows when you should expect to receive your funds based on the option you selected. 

Standard Request Example:

You submit a request on Thursday 14th of August 2025. Your credits will be transferred on the following Tuesday once the request is 2 weeks old. Hence, the request will have a transfer by date of Tuesday 2nd of September.

Expedited Request Example:

You submit a request on Thursday 14th of August 2025. Your credits will be transferred on the following Tuesday once the request is 1 week old. Hence, the request will have a transfer by date of Tuesday 26th of September.

Fast Request Example:

You submit a request on Thursday 14th of August 2025. Your credits will be transferred the following Tuesday or Friday, whichever comes first, once the request is 1 day old. Hence, the request will have a transfer by date of Tuesday 19th of August.

Express Request Example:

You submit a request on Tuesday 14th of August 2025. Your credits will be transferred by the next business day, which is Wednesday 15th of August 2025.

Please note that the dates/times listed above are not bank holiday aware, so if the dates fall on a bank holiday, you should add an extra working day to the expected time.

You can view any pending or historical transfer requests via your Credit Transfer Requests page, along with the relevant request and processed dates displayed.

If you wish to close your account, you will need to wait until you have accrued the minimum balance before attempting to withdraw your funds.