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DirectCam Requirements & Troubleshooting for Models

  • Updated

DirectCam Requirements for Seeking Services and Offering Services Members

Before we begin, please visit the article below to help you understand how our DirectCam Broadcast works:

In order to be able to view or broadcast live streams without any issues, you must ensure that your equipment meets the system requirements.

Internet Connection

  • Minimum of 15 Mbps upload speed

  • Minimum of 20 Mbps download speed

  • Maximum of 120 ms ping

We recommend connecting via wired Ethernet or WiFi 5/6 when possible. We do not recommend viewing or broadcasting via mobile data (3G/4G/5G) as these connections are not stable and may cause disconnections.

Check your Internet Connection: You can perform an Internet Connection speed test using this link.

Operating Systems

Windows

  • Windows 10 or 11

  • Minimum: 8 GB RAM, Intel i5 / AMD Ryzen 5 or better

  • Recommended: Windows 11 with Intel i7 (12th gen or newer) or AMD Ryzen 7 5000+, 16 GB RAM (especially for Offering Members)

macOS (13 Ventura or later)

  • Supported:

    • MacBook (2020 and later)

    • MacBook Air (2020 and later)

    • MacBook Pro (2020 and later)

    • iMac (2020 and later)

    • iMac Pro (2020 )

    • Mac Pro (2020 and later)

    • Mac Studio (2022 and later)

    • Mac mini (2020 and later)

  • Recommended: Apple Silicon (M2 or M3 or M4) Mac with at least 16 GB RAM

Android

  • Android 14 or later

  • Minimum: 4 GB RAM, Octa-core processor

  • Recommended devices: Samsung Galaxy S25, Google Pixel 9

iOS / iPadOS

  • iOS 18 or later

  • iPadOS 17 or newer

  • iPad Air (9th generation) or newer

  • Recommended: iPhone 14, 15, or 16 series

Browser

  • Windows: Chrome, Mozilla Firefox, Microsoft Edge

  • macOS: Safari, Chrome, Mozilla Firefox

  • Android: Chrome, Mozilla Firefox

  • iOS: Safari, Chrome, Mozilla Firefox

Please ensure that your browser is updated to the latest version available to avoid any issues.

Webcam and Hardware

  • A webcam is required for Offering Members to broadcast.

  • For Seeking Services Members, a webcam is only required if requesting a 2-way DirectCam session.

Recommended webcams:

  • Logitech C920 / C922

  • Logitech C930e

  • Logitech Brio 4K

  • Logitech BCC950

For Offering Members, we recommend using a good-quality microphone and proper lighting to ensure the best possible broadcast experience.

 

DirectCam Troubleshooting

The intention of this section is to help you troubleshoot any issues you may encounter when using DirectCam.

Before beginning, please review the DirectCam Requirements for Seeking Services members, above.

General Troubleshooting Steps

  1. Log out of your account.
  2. Clear your browser’s cache and cookies. Click here to see a detailed step-by-step guide on how to do it.
    • Google Chrome (Instructions can be found here)
    • Safari macOS (Instructions can be found here)
    • Safari IOS (Instructions can be found here)
    • Mozilla Firefox (Instructions can be found here)
  3. Try using a private window (incognito mode) or an alternative browser.
  4. Restart your device.

Internet Connection Check

  • Perform a speed test and compare with the requirements listed above.

  • If your results do not meet the criteria, the issue is with your connection. Contact your Internet service provider to resolve it.

  • Recommended: wired Ethernet or WiFi 5/6. Avoid mobile data (3G/4G/5G).

Camera and Microphone Issues

Other Possible Solutions

  • Close unnecessary programs or browser tabs to avoid overloading your processor.

  • Do not use VPN, proxy, or AdBlock software.

  • Try a different browser (preferably Chrome, Firefox, or Opera).

  • Try a different device. If the issue does not occur there, the problem is with your original device.

Contacting Support

If you cannot resolve the problem with the steps above, please contact us with the following information:

  • Details about the issue

  • Screenshots, photos, or screen recordings of any errors

  • Device brand, model, and OS version

  • Browser name and version

  • Exact dates and times when the problem occurred

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