DirectCam Requirements for Seeking Services Members
In order to be able to view or broadcast live streams without any issues, you must ensure that your equipment meets the system requirements.
Internet Connection
- Minimum of 10 Mbps Upload speed
- Minimum of 15 Mbps Download speed
- Maximum of 150 ms ping
We recommend connecting via wired Ethernet or WiFi 5/6 when possible. We do not recommend viewing or broadcasting via mobile data (3G/4G/5G) as these connections are not stable and may cause disconnections.
Check your Internet Connection: You can perform an Internet Connection speed test using this link.
Operating Systems
Windows
- Windows 10 or 11
- Minimum: 8 GB RAM, Intel i5 / AMD Ryzen 5 or better
- Recommended: Windows 11 with Intel i7 (12th gen or newer) or AMD Ryzen 7 5000+, 16 GB RAM (especially for Offering Members)
macOS (13 Ventura or later)
Supported:
- MacBook (2017 and later)
- MacBook Air (2018 and later)
- MacBook Pro (2017 and later)
- iMac (2017 and later)
- iMac Pro (2017)
- Mac Pro (2019 and later)
- Mac Studio (2022 and later)
- Mac mini (2018 and later)
Recommended: Apple Silicon (M2 or M3) Mac with at least 16 GB RAM
Android
- Android 12 or later
- Minimum: 4 GB RAM, Octa-core processor
Recommended devices: Samsung Galaxy S24, Google Pixel 8
iOS / iPadOS
iOS 16 or later
- iPhone 8 or newer
- iPhone SE (2nd generation) or newer
- iPad Air (3rd generation) or newer
Recommended: iPhone 14, 15, or 16 series
Browser
- Windows: Chrome, Mozilla Firefox, Microsoft Edge
- macOS: Safari, Chrome, Mozilla Firefox
- Android: Chrome, Mozilla Firefox
- iOS: Safari, Chrome, Mozilla Firefox
Please ensure that your browser is updated to the latest version available to avoid any issues.
Webcam and Hardware
For Seeking Services Members, a webcam is only required if requesting a 2-way DirectCam session.
Recommended webcams:
- Logitech C920 / C922
- Logitech C930e
- Logitech Brio 4K
- Logitech BCC950
DirectCam Troubleshooting
The intention of this section is to help you troubleshoot any issues you may encounter when using DirectCam.
Before beginning, please review the DirectCam Requirements for Seeking Services members, above.
General Troubleshooting Steps
- Log out of your account.
- Clear your browser’s cache and cookies. Click here to see a detailed step-by-step guide on how to do it.
- Try using a private window (incognito mode) or an alternative browser.
- Restart your device.
Internet Connection Check
- Perform a speed test and compare with the requirements listed above.
- If your results do not meet the criteria, the issue is with your connection. Contact your Internet service provider to resolve it.
Recommended: wired Ethernet or WiFi 5/6. Avoid mobile data (3G/4G/5G).
Camera and Microphone Issues
- Ensure they are connected, enabled, and working in other applications.
- Allow permissions in the browser when prompted(How to allow permissions in the browser when prompted)
- Make sure you are using up-to-date drivers.
- How to Uninstall and Reinstall Camera Driver
- How to Uninstall and Reinstall the Microphone Driver
Other Possible Solutions
- Close unnecessary programs or browser tabs to avoid overloading your processor.
- Do not use VPN, proxy, or AdBlock software.
- Try a different browser (preferably Chrome, Firefox, or Opera).
- Try a different device. If the issue does not occur there, the problem is with your original device.
Contacting Support
If you cannot resolve the problem with the steps above, please contact us with the following information:
- Details about the issue
- Screenshots, photos, or screen recordings of any errors
- Device brand, model, and OS version
- Browser name and version
- Exact dates and times when the problem occurred